anyone Who is shopping today on the large Facebook-pages, the giants Lufthansa, Tui or Booking, looks especially angry Smileys and gefrustete comments. Many customers have booked for the providers of holidays between March and June. But then the Corona came pandemic and worldwide travel warnings.
/ Elena Leonova CHIP Corona
Over several months, the complete air traffic was in Europe on ice cream. Many people came due to the cancellations and delayed repayments in financial hardships.
Particularly frustrating is that customer service advisors and is hardly or only to a limited reach. A particularly annoying Situation.
What to do when the trip turns out to be now?
- Corona and traveling: What are your rights when the insurance company pays
The air traffic within Europe is slowly ramped up again and again. However, especially for trips to the far East or in the USA, there are still limitations. In many cases, it can lead to cancellations. Lufthansa asks in a recent post on Facebook urged patience.
Only the customers whose flight is within the next 72 hours, on the Brink, should contact the customer service. “Alternatively, you can rebook up to 24 hours prior to the originally scheduled departure or a refund request.” When will the requests be answered, is unclear. “We have increased our capacities to the maximum”, the report says.
Tui-Chef Marek Andryszak said at the beginning of June in a newspaper interview: “The customers will be up to the middle, the end, the money for all the trips, up to 15 next week. May have been canceled, and for which a refund is requested on your accounts.”
tour operators work through the orders step by step. Therefore, it may, in some cases, even months, before the money is in the account.
CHIP advises: you Send in the case of a letter, by registered mail, to explain to you how urgent your financial situation is and they instruct the provider on the right, against the delay legal action. You ask for a timely repayment within the next two weeks.
Corresponding to the pattern of letters has selected the verbraucherzentrale Bundesverband for you here.
Before you want to book a trip abroad, you should first about the current infection, and to inform the numbers.
you’ll need to Bring in experience, which entry requirements apply. If you are planning a trip with intermediate stops, you need to make for each country individually with the corresponding rules.
As the Coronavirus of the country spread to the country to varying degrees, apply for some countries still quarantine regulations.
The European Union has agreed on a uniform approach.
*The post “customers are waiting for money from Lufthansa and co.: What will you need when traveling note” published by chip.de. Contact with the executives here.
