The network operators Vodafone, Kabel Deutschland sent repeated order confirmations and invoices to clients for services that were never agreed upon. Were sent out in several cases, the order confirmations for the products, cable, Digital, Video Select, Vodafone Giga TV App Vodafone GigaTV including HD Premium Cable and Vodafone TV Connect.
example: Vodafone customer announced DSL contract
The Verbraucherzentrale Hamburg was several times legally against the company: There is “always Trouble with Vodafone”. The current case was also the regional court of Munich.
A woman had terminated so their two-year DSL contract with Vodafone the deadline – however, there was still a question about the return of the used router. So she turned to the Hotline. Two days after the conversation, the woman received a letter from Vodafone – it was a confirmation of the “Vodafone Giga TV App” . For 9.99 euros per month, the woman should be able to watch movies and series mobile. The contract was to start on the day of the call. But all Through the App and an associated conclusion of the contract of Service had spoken to employees, never with the customer.
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The ruling against Vodafone: 250.000 Euro fine now threaten
A court ruling on the requirement of the consumer and agrees with the plaintiffs in a current lawsuit now. The mobile operators should in future do not send the contract confirmations and more, if the listed Service is not ordered services and products from the customer – in the case of a violation of a regulation threatens the Vodafone group, otherwise, money in the amount of 250,000 euros for each case.
Order these products from Vodafone, Kabel Deutschland it is:
- Vodafone TV Connect
- Vodafone GigaTV, including HD and Premium Cable
- Kabel Digital
- Video Select
- Vodafone Giga TV App (judgment)
- Internet, and landline
2018 court decided a similar
Background: This is not the first case. Already in 2018, the regional court of Munich decided in a similar way. At that time, a customer wanted to cancel his DSL contract due to a move.
In a telephone conversation with the provider should be offered to the Affected, despite the termination, other agreements. Although the customer rejected this, however, this received an order confirmation, and invoices for Digital cable and Video Select.
it came As the demanded Declaration to cease and desist, the case went to court and Vodafone sentenced, so the consumer center of Hamburg.
- Vodafone Internet & telephone: the contract online here
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*The post “Vodafone: nasty mesh clients – new judgment, it should protect you better” is revolted published by chip.de. Contact with the executives here.
