The increase in complaints about airlines and the Deutsche Bahn can be described as dramatically. As the Handelsblatt reported in a Pre-notification, registered by the arbitration Board for public passenger transport (SÖP) currently, a variety of complaints. Reason for this is the Corona-related trip cancellations and their consequences. The Handelsblatt refers to a preliminary statistics of the Arbitrator. This was before sheet.
Accordingly, approximately 10,000 complaints were received until the beginning of June, with the mediation body. For comparison: In the chaos in the skies-the summer of 2018, there were at this time almost 7.900 complaints. Currently, the arbitration receive per week two to three times as many requests as in the comparable period of the previous years, spaces SÖP-managing Director, Heinz Klewe said the Handelsblatt.
Alone in the first two weeks of June, the SÖP has received nearly 1,900 complaints. Of these, about 1,600 were directed against airlines. In the prior-year period, there have been 810 of the requests for Mediation, of which referred 673 on Airlines.
these are the reasons for the complaints
At the conciliation rich, you usually only when you achieve yourself with your travel provider, no agreement could. The arbitration Board serves as a non-judicial body for dispute resolution between you as the traveller and the travel company.
“customers of the Airlines will want to cost of the ticket for not taken place flights to finally get reimbursed,” said SÖP-managing Director Klewe. “Rail customers, in turn, are upset that you for to the 4. May have just purchased, but cannot be used for saving price and Super saver fare Tickets at a time-until the end of October, which is temporary and only for the booked route valid voucher.“ Euro wings, for example, had recently no friends, you book in soon to take place at the end of the flights could have been cancelled again. How Eurowings to say, you read a further message.
The conciliation procedure is free of charge. The application you can put on the Homepage of the conciliation body.
This article was written by Thorsten Neuhetzki
*The contribution of “Bahn, Lufthansa, Eurowings & Co: that’s Why the customers are published will upset” by Inside Digital. Contact with the executives here.
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