After several weeks of simmering discontent grabbed Carl Nielsen two weeks ago the phone and called YouSee. It should prove to be a wise and lucrative decision.
“I was pretty upset that YouSee removes all the Discovery channels. It is crap. So I called and said I was ready to throw it all up in the air and see where it landed,” he explains.
Carl had done his groundwork and studied its subscriptions with YouSee.
Then he had investigated what the same cost of its competitors.
Now, he rang to YouSee, and went freshly to work.
“I said directly: ‘We must have taken 150 dollars a month, otherwise I have to cancel my subscription’,” explains the 41-year-old Carl Nielsen from the Barrels:
“I explained to them that I had counted me forward to that if I switched internet and tv provider and subscribed on DPlay next, so I could save 150 dollars a month. Them we had to find, otherwise I was out.”
And then there was anything else.
YouSee immediately went to find the money to Carl.
“at First they gave me a greater internet connection and lowered at the same time, the price of 50 dollars per month,” explains Carl:
“Then they offered to pay the 99 dollars a month for, that I could see Discovery channels on DPlay. It would pay for in four months.”
So: an offer to a value of 996 dollars over the next 12 months, if Carl would be.
But Carl bed is not on.
he said He would think about it. He did this for 10 days.
So he called back to YouSee.
“So I just said: ‘We need to say a six month subscription at Dplay.’ It they accepted. So I said that I was missing two card readers to the house. They cost 400 dollars apiece. They agreed to pay the one,” says Carl:
“Although I am not surprised that they had to negotiate with, then one could clearly feel that they stand to lose some customers,” said Carl Nielsen, who thus ended up with to squeeze 1.594 crowns out of YouSee.
He is not the only one.
B. T. have been in contact with several customers who have contacted YouSee and negotiated large discounts.
In several cases, have YouSee on top of the purchase paid for, customers can see Discovery’s channels via Dplay.
“This shows that YouSee has been soft in the midriff, and I would just ask that customers call in and get some of the christmas gifts, YouSee has stored in the back room,” said Martin Salamon, chief economist of the Consumer council Think:
“The differences reveal who jo how perverse the situation has become. YouSee customers pay, so they can get something from a competitor. It shows very well that the two companies have put consumers in a cursed situation, and I really hope that this is some expensive money to learn.”
At YouSee rejects Jacob Mortensen, as YouSee customer can call in and get a paid Dplay-subscription.
“This is not a general principle, and we have now informed our customer service representatives that we do not pay for subscriptions on DPlay,” says Jacob Mortensen:
“But we of course would like a dialogue with customers.”
But if Carl can get money for Dplay, why can others not?
“I don’t know the case other than what you refer. It is up to our customer service to help customers according to their needs. So it does not surprise me that a customer has experienced changes to its products and thereby save money,” says Jacob Mortensen:
“We have many customers, and we have many different solutions. We would very much like to talk with each and every one of them to ensure that they have the product, they are most satisfied with.”
