The second strike in the ‘contact center’ sector due to the paralysis in the negotiation of the renewal of the collective agreement has started this Monday with a follow-up of 85% in the morning shift, according to the union organizations. This is the second mobilization of this type carried out by the sector, after the one held in May with similar percentages of reception and under the same objectives of unblocking the negotiations of the agreement and adapting wages to the variation of the Consumer Price Index (CPI).
In statements to Europa Press, María Pedraza, state spokesperson for the UGT, has also highlighted the importance of incorporating the subrogation of the contracts of the workers of the company that loses a contract to the new company that is awarded a service. Likewise, it has denounced that Workers in the sector still do not receive “teleworking expenses” and are bound by part-time contracts.
For its part, the Association of Customer Experience Companies declined to comment on the matter so as not to interfere in the negotiations.
The unions have been denouncing the situation in the sector for months, which employs around 120,000 people, and, in the face of the bosses’ blockade, they have begun to unblock the first agreements with companies individually and awaiting the agreement.
In the last meeting of the table of the agreement, from CC.OO. and UGT considered a turn to the negotiation. Although the next meeting is set for June 28, the unions will meet as soon as the companies bring a proposal in accordance with the needs of the workforce and the sooner the better.
From CC.OO. reiterated that the position regarding the necessary salary increase in the sector is taking hold in the companies since four of them: Abai, Intrum, Concentrix, Lananden, Jazzplat, Oest and Telecyl are already applying or will apply salary increases in 2022 that will subsequently be will adjust to what is agreed in the Agreement.
