Deutsche Post has acknowledged significant problems with the delivery of letters. In certain “hotspots” up to 30 percent of the staff was missing, said the responsible post board member Nikola Hagleitner on Wednesday in Bonn. This is due, among other things, to a high rate of corona sickness. Things are looking better in other areas, with an overall average of two percent of the delivery staff missing. The personnel problems meant that 100 of the approximately 50,000 delivery areas could not be served. Hagleitner emphasized that the network is stable nationwide. “But I don’t want to gloss over the local problems.”
When it comes to delivery problems, the focus is on letters, but things are looking better with parcel delivery. From July to September, the Federal Network Agency received 11,500 complaints about lost or delayed shipments, the vast majority of which were directed against the market leader, Deutsche Post. The three-month value was higher than the total number of all complaints in the first half of the year (8900). If you add up all the complaints from the first three quarters, it is already a third more than in the whole of the previous year (15,100). According to the words of Post Manager Thomas Schneider, the delivery problems have eased somewhat recently, but they are “not over the hill yet”.
