Lufthansa boss Carsten Spohr assures that the company has left the chaos of the holiday season behind. “The situation in the summer was bad. But now we’re back to 99 percent reliability,” he said in an interview with the star.
In the summer, Spohr apologized to customers in an open letter. He now said: “If you apologize to your customers as the boss of a company, then you also do it to stand in front of your employees.” At that time, they would have had to explain to customers every day why global air traffic could not keep up with demand.
When asked if he had thought about quitting at the time, Spohr said: “As a manager, you don’t run away when the task becomes difficult. You stay and show what you can do.”
Spohr also no longer wants to offer cheap flights. The time of ultra cheap tickets is over. Spohr literally: “That’s a good thing.”
Spohr said cheap flights were “ecologically irresponsible and economically nonsensical because you don’t earn anything”. Cheap flights are also disrespectful to the service that has to be provided to fly someone safely to Mallorca, for example.
You can read the full interview with Lufthansa boss Carsten Spohr in the current issue of stern (from Thursday on newsstands or as a printed copy and available as an e-paper here) or now in stern PLUS.
Read in stern 48/2022 and in stern PLUS among other things:
