In a Rossmann store in Berlin-Charlottenburg had questioned an employee about a week ago that a black customer is wearing a German last name and they asked for cashless Pay for your passport. The incident escalated and the police had to be switched on. As a result, had complained numerous black customers, Rossmann, you would be asked at the cash register for cashless Pay more to your identity than white. First of all, had reported the “Tagesspiegel”.
Rossmann: “We regret it very much,”
Rossmann took to Facebook to the incident detail position: “In a Berlin branch, was on Tuesday last week, an incident that has led to racism allegations against two colleagues. We regret it very much, what a woman is, in our branch happened.” The drugstore would have apologized on Instagram already at the client and you to talk. So far I have received no answer from her.
The incident Rossmann explained in more detail: “Vanessa H.’s Girocard lacked the signature. In this case, each and every employee provision, must ask all customers to show the card. This is true for all, for white or black Germans, for Locals with foreign passports or for tourists.”
staff training, and new payment system
As a consequence, announced Rossmann, to raise the awareness of all employees, “even more intense for any Form of racism in the future”. In a Letter to the “daily mirror” to quit the drugstore also, in the summer, on digital signatures to change. Customers could then be directly on the Display of the EC device to sign and a card control is necessary.
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