this is the sound of the message, as a number of Boozt.coms customers have received in the past days.
the Shop, which selling fashion clothes for the whole family, has introduced a so-called ‘Fair Use’clause, which means that the customers who in their eyes returns too much clothes, have been excluded from trading on Boozt.com. One is Maria Lauridsen.
She is the mother of two and lives with his family in a small town in the north, where there is much shopping and thus also the stores from where you can go in and try the clothes on. Therefore she has long used Boozt.com to act clothes for herself, her husband and her two children.
“I’m just a regular consumer, who buy, try and send back if it doesn’t fit,” said Maria Lauridsen, B. T.
It was she until at least Tuesday, when she received the message that she no longer can act on Boozt.com. When she subsequently called the company’s customer service to get an explanation on what she was sure was a misunderstanding – she was met with a disheartening message.
“They tell us that they do not want to trade with me more, because I have sent too many items back, but they can not inform you exactly how much it is, or why I have been deleted,” says Maria Lauridsen.
Maria Lauridsen says she, in the time she has been a faithful customer of Boozt.com always has paid for its goods, never used clothes before she returned it, and, in general, have complied with the Boozt.coms guidelines. Anyway she’s now been banned from the store.
“I am appalled at their way of treating me as a customer on the. I have been a loyal customer, complied with the rules, praised them and given good reviews, and then get it slammed right back in their head,” she says and adds:
“It’s just a shop, so it is not because I am completely knocked out, but I feel punished without really understanding what I have done wrong.”
Maria Lauridsen also says that she – despite the fact that she every day get e-mail about offers on new products – haven’t got a single warning about the new rules, or what consequences it would have for her as a consumer.
Maria Lauridsen is far from the only one, who feel unfairly treated by the Boozt.com. Concerned about tipping it in with enstjernede reviews from customers who, in the course of the past day has also been banned from the store.
‘I have acted in Boost 7 times without problems, but now no longer allowed to trade on their website, because I had returned some of the things,’ writes one user.
another writes: ‘it Seems it is uncomfortable to just get an email that your order is canceled,’ and adds:
‘It would have been nice to get a mail before, so I would like to have changed my behaviour – even though I am now far from returns to the extent, which expresses that one should, when one is excluded the pga. ‘unethical use’. Has approx. ordered something 4-5 times a year, not twice a week.’
At Boozt.com inform they that they have introduced the new ‘Fair Use’clause, because they experience that ‘a few’ (supposedly less than 0.5 percent) of customers have an ‘unethical use’ of their returtjenester.
“to give an example: If you buy 300 orders, and returns 298 of them, so you do not purchase with intention to see if the dress fits,” says sales and marketing manager Peter G. Jørgensen.
En B. T. asks about Maria Lauridsen has a unethical consumption is the answer, you don’t want to comment on specific cases. En B. T. asks what the intersection is, and how you as a consumer can know whether the man Jasminbet returns too much, the answer is also vague.
“Without putting numbers on it, I would say that it is about to buy clothes in a normal way. What we are trying to come to grips, is so far from a normal consumption, that it must, as normal consumer, not at all be concerned,” says sales and marketing manager Peter G. Jørgensen.
