When you read your book and see what else you do, you get the feeling that you actually read people all the time, Ms. Rizzo. Is that true?Yes, it’s like when someone comes towards you and you automatically know whether it’s a man or a woman.

To read people, you rely primarily on non-verbal communication. Why? Because we neglect the non-verbal communication channel a lot. There are many people who have simply forgotten how to perceive these channels. While we know that someone whose face is blushing is probably embarrassed, we can’t use the signal to tell a truth or a lie. But this is very important in interpersonal relationships.

Access to all STERN PLUS content and articles from the print magazine


Already registered?