Unicaja and Liberbank will operate as a single bank from May 23
Unicaja Banco will complete the computer and operational integration of Liberbank next weekend, a process that will entail some temporary interruptions in the online banking service between Thursday, May 19, and Sunday, May 22.
Unicaja and Liberbank completed their legal merger in July 2021 and it is expected that on May 23 they will complete their technological integration, starting from that moment to operate as a single entity.
Thus, the bank will transfer all the accounts, direct debits and products of customers from Liberbank to its new digital banking at Unicaja Banco in the coming days, which will imply some changes for customers affected by the migration.
As of Friday, May 20 at 3:00 p.m., Liberbank’s digital banking will no longer be operational and the entity’s customers will only be able to access it through Unicaja Banco’s digital banking (web and app), in which they will maintain the same username and password that they used in Liberbank.
From Unicaja Banco’s digital banking, as of the 23rd, they will be able to continue using Bizum, configure their cards to continue paying with their mobile phones and sign their operations as before.
Users who had Liberbank accounts will see that the IBAN/CCC of their products changes, adapting to the entity and branch code of Unicaja Banco. The entity will inform them in advance of the new numbering for each product when it comes into force and will be in charge of modifying the direct debits, so customers will not have to do anything in this regard.
For the time being, the contractual conditions of the products and services that these clients have contracted will not change and the conditions and requirements of the current commission exemption program will remain in force.
As for Liberbank cards, they will continue to work until they expire, so the customer should not change them. Of course, if you had them registered to pay with your Android mobile, you will need to register them again in the Unicaja Banco app when the integration is complete. In the case of using an iOS device, there is no need to re-register the cards.
With regard to ATMs, once the computer integration process has been completed, Liberank customers will have at their disposal the entire commercial network from both origins, in which they will be able to carry out all the procedures in person.
INTERRUPTIONS IN THE SERVICE FROM THURSDAY TO SUNDAY
The operational integration process entails temporary service interruptions for Liberbank customers.
As of Thursday, May 19, these users will not be able to make immediate transfers or use Bizum from Liberbank, according to information collected on the Liberbank website, which is still operational.
Starting at 3:00 p.m. on Friday, May 20, the online banking service will no longer be available to Liberbank customers, who will be able to withdraw money at ATMs, pay with their cards at any store and make purchases on the Internet.
It will be from Monday, May 23, when both banks will operate as a single entity and Liberbank customers will be able to access their online banking from the Unicaja Banco website and app.
BEWARE OF CYBERCRIMINALS
Cybercriminals often take advantage of these processes to try to defraud bank customers by sending them fraudulent messages posing as the bank.
Unicaja Banco has recommended that customers be careful with the messages they receive and avoid providing their account, card or mobile number, as well as their username, password or PIN, through calls, SMS or emails.
The bank will never ask customers for confidential information and will always contact customers during the integration process through the emails noreply@clientes.liberbank.es and unicajabanco@email.unicaja.es.
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