Filippa Kock swollen when your phone screen, and showed his ticket to the driver, when she at the end of april climbed into the bus 4A after a day at the Arnhem Gymnasium.
She sat to the right. Made ready to come home. And so started a saga that has spanned over half a year and left Filippa amazed.
After a few minutes rose a group of inspectors also check in the bus. When they reached the Flilippa, it dawned on her that her phone had run out of power.
“I’ll explain, I’ve shown the ticket to the driver. But the inspector says just that he writes a fine, and that I must take it with Movia afterwards,” says 18-year-old Filippa Hamilton to B. of T.
A small glimmer of hope appeared, however, for a brief moment.
the Inspector asked if she could get the power on his phone.
What could she. Filippa had a laptop with, as she hastened to pull forward, put the charger in and got on the phone.
In two minutes, she was ready to show the inspector his valid ticket.
“But he will not see the ticket anyway. He was ready to leave the bus and increased of,” she explains.
Back sat Filippa, with a fine of 750 dollars and a valid ticket.
however, It was not the end of the matter. It was the beginning.
For Filippa complained to the Movia with the same, and they agreed to reduce her fine from 750 to 125 dollars.
“But I don’t think that was fair,” says Filippa.
Then she took another step and paid 160 dollars to take the matter up in the board of appeal for Train, Bus and Metro.
the Money she would get back, if she won the case.
“I think quite simply, it is bloody stupid, that when you pay 1,000 dollars every three months for a youth card, then you must also have a receipt for, that one’s phone runs out of power,” says Philippa:
“I thought: ‘I win the case’. I had a valid ticket. It should mean that you do not have to pay a fine.”
Philippa waited for several months for a decision.
The fell the 30. October. She had lost.
In the board’s decision, it was essential that she not be able to show a ticket in the second, the inspector required it.
That she could show the ticket two minutes later, is no matter, according to the ruling.
Filippa must now pay 125 dollars for Movia plus 160 dollars in fees because she lost the case.
“It’s bloody stupid, that I’m loser, when at the same time gives Betmatik me the right, I had a valid ticket,” says Filippa.
Also Rasmus Markussen, who was one of the panellists, who spoke to Filippas advantage in the case, have a hard time understanding the situation.
He believes that the case is part of an unfortunate trend for companies.
“We think the companies should show a little more leniency, when the passengers clearly have a valid ticket,” says Rasmus Markussen, policy officer in the Passagerpulsen of the Consumer council Think:
“You have unfortunately a tendency to look a bit too much on the rules instead of the individual passenger’s situation. I really think the companies could win a share of goodwill by putting the individual before the rules once in a while.”
The Rasmus Markussen, however, hardly make up the high hopes.
Filippas case is an example of a significant change that has happened in the Danish society in recent years, considers John Andersen, a sociologist at Aalborg University.
“in the past, service in the public worn by a man, who considered the concrete situation. Today has taken the human touch out of the equation. Now it’s an automated process, where you krakilsk follows a set of rules,” says Johannes Andersen:
“It’s a little miserable, and it is very hard. You didn’t look at the small nuances,” says John Andersen.
He explains that there is a clear reason for the guards, which today stands for the controls, follow the rules so tightly.
“You hire inspectors from the outside, so they are completely separated from the servicedelen. It is pure control, and the rules are so tight in order to protect the inspector. It makes it possible for the inspector to pass judgement each and every time without a hitch.”
B. T. has spoken with Camilla Struckmann, who is the communication director for Movia.
Why cancel In not just the whole of the tax here? Why is the 125 crowns important for Movia?
“It is not the 125 crowns, that are important. The important thing is that we have some rules, which must take into account the customers and the inspectors, which can sometimes have a contentious job. You can not show his season ticket, but have a valid season ticket, you can get the tax reduced. And it is also done in this case.”
But you could not be a little more lenient?
“We need to treat all the same. We will not put the inspectors in the situation that they must stand and make too many decisions in a bus, there can be quite the pressure. It is not all that responds well on a charge. So we have some rules, which make, that the inspector shall not stand and discuss with the passengers.”
“the Rule is clear: You can contact us later, and if you have a valid season ticket, you can get the tax reduced.”
