Closed borders, crippled Airlines, cruise ships in quarantine the pandemic has plunged the tourism industry into an unprecedented crisis. Airlines and travel companies are therefore dependent on state aid. But also the holiday makers hitting the crisis.
Germany plans to introduce a voucher solution for package travel
Because the refunds of the travel costs is progressing only slowly. For cancelled package travel, the front of the 8. March 2020 have been posted, the Federal government is, however, a voucher solution on the way. You should on Thursday, the 2. July 2020, to be decided by the Bundestag.
The voucher solution provides that travelers will receive a voucher instead of a refund. In order for the groups to be protected prior to the bankruptcy. Is not sufficient in the case of an insolvency of insurance, is guaranteed to be the trip value by the state, it was said by the Federal government.
To get your money people coupon but only if he is not redeemed by the end of 2021. Then the original value is to be repaid. Of course, vacationers can reject the voucher and immediately ask for a refund – but then there is the risk that the organiser can reimburse in the case of a bankruptcy, only a part of the back.
a specialist in legal claims, promises Instant refund
holidaymakers are faced with a Problem, if they want their money back immediately. According to the RightNow Group from Düsseldorf, the outstanding claims amount, according to industry estimates, over six billion euros. The company informed on Wednesday to have a solution.
The specialist for the purchase of legal claims on wants to offer to the decision of the Federal Service for refunds for cancelled packages. As the RightNow Group, informed holidaymakers will get 75 per cent of the paid travel price – the money should go in case of acceptance of the offer within a few days. Thereafter, customers would have nothing more to do with the claims, and may retain the paid-out money, in any case, announced the company in a statement.
The RightNow Group, this solution would also benefit the travel industry. While vacationers come immediately to most of their money, would hours the company claims against the tourism companies for the time being. From 1. January 2022 to be purchased the claims by set. According to RightNow, travelers should not be able to claim even log in, if you are still in possession of a voucher.
Phillip Eischet, Co-Founder of the RightNow Group, summarizes: “The travel industry in Germany has completely slipped unintentionally into the existentiellste crisis in its history. So entrepreneurs, the addition is, therefore, delay and denial of Bar-refunds understandable, as frustrating as the Situation is for consumers that will not receive money back for their cancelled and paid vacation. With RightNow on both sides: on the one Hand, the consumers win, the fast majority of its refund claim-back, and on the other hand, the tour operator, which gets granted through this solution, a deferral of payment until the year 2022 into it.“
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