Srinivasan Raghavan Appointed as Chief Product Officer at Freshworks
Freshworks, the California-based AI service software firm, has announced the appointment of Srinivasan Raghavan as its new Chief Product Officer (CPO). Raghavan, an Indian American AI and automation expert with over two decades of leadership experience in the enterprise SaaS industry, will be leading and scaling Freshworks’ product strategy and vision.
Key Details
In his new role, Raghavan will focus on driving innovation that delivers a scalable trajectory for growth across Freshworks’ three key business priorities: employee experience, artificial intelligence, and customer experience. He will report directly to Chief Executive Officer and President Dennis Woodside, who expressed confidence in Raghavan’s abilities to lead the company’s CX and EX product strategy.
Expertise and Experience
Raghavan’s deep technical expertise, combined with his experience in product management, user experience, and corporate strategy, makes him uniquely qualified for this role. His track record in driving enterprise growth and managing complex multi-product scaling efforts, as well as his bold vision for the future of AI, set him apart as a valuable addition to the Freshworks executive management team.
Industry Recognition
Prior to joining Freshworks, Raghavan served as Chief Product Officer at RingCentral, where he expanded the company’s portfolio to include new cloud-based contact center, marketing, and sales intelligence solutions. His experience at Five9, where he developed AI-powered digital engagement and automation solutions, further underscores his expertise in the industry.
With a background in engineering and an MBA from The University of Chicago Booth School of Business, Raghavan brings a wealth of knowledge and a global leadership perspective to Freshworks. His passion for creating customer-centric, innovative, and scalable solutions aligns with the company’s commitment to delivering exceptional customer and employee experiences.
As Freshworks continues to grow and expand its presence in the market, Raghavan’s appointment as Chief Product Officer signals a new chapter of innovation and growth for the company. Stay tuned for more updates on how Raghavan’s leadership will shape the future of AI service software at Freshworks.
