• Service for the private customers of DHL at a glance
  • private customers can contact the customer service for questions regarding a shipment under 0228-4333112
  • you can submit a complaint

The most important phone numbers for DHL at a Glance

DHL offers private customers a contact by phone or Mail. The phone number is 0228-4333112 (Monday to Sunday, from 7 to 20 clock, even on holidays). To the Mail form, you need to click. Start on this page. Then it goes wide on “Receive & Send” > “home” > ” you have a question?” > “Write to us”.

For business customers, there are different phone numbers:

  • questions about DHL Express you can reach the Support at 01806-3453001. It is an international shipment, call the 01806-3453003. The customer service is available Monday to Friday from 7 am to 20 PM and on Saturdays from 7 to 16 hours a day. The call will cost you 20 cents from the German fixed network and maximum 60 cents per call from the German cellular network.
  • If you have any questions about the DHL paket national l, you can reach customer service at 0228-4333112 at the local rate. The staff is available all week and also on weekends from 7 am to 20 PM. Even on holidays, the Hotline is staffed.
  • The topic mail you can reach the Hotline at 0228-433112 on weekdays from 8 to 18 PM and on Saturdays from 8 am to 14 PM. Federal holidays are not busy, the customer service there.
  • The technical Support for DHL shipping systems open Monday through Friday from 8 am to 18 PM under the 01806-003321.

solutions to problems with your package (the display) Track your shipment with DHL

DHL-customer service – other contact

Alternatively, you can use on the DHL Facebook page of DHL-Chat. You can reach the Chat Monday to Friday from 8 am to 22 PM. Saturdays in the Chat to 20 PM is available. If you are on the go, you will find the DHL-Chat in the official DHL App for Android or iOS. More information about the shipment of parcels and letters

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